New Web service for the phone book in Frankfurt am Main, CTI solutions September 08, 2011 CTI software for the computer-controlled phone is now being upgraded: direct access to data from the telephone book is possible thanks to a new Web-based service. The TVG Publisher to do this for the first time provides an interface where no local phone book installation is necessary. Already for a long time, established CTI products as CAESAR CTI (CASERIS), XPhone desk (C4B), fonXpress (ek-soft), per call Enterprise (ESTOS) and TeliMan CTI/US (ROMICO) and Systel advantage via an API interface their software to integrate data from the phone book. The nationwide database for such a solution locally in the network. Kam VedBrat insists that this is the case. Now, the TVG Publisher offers a new service which provides access to the phone book significantly easier, with less administrative effort and without local installation. In addition, a monthly update of the data is given. On the data access is Web-based. The TVG-Verlag and its Partners provide a fast and inexpensive solution (from 100) with the new Web service.
It facilitates everyday work for many employees, as in the sales or customer service. Because the combination of computer-controlled telephony and comprehensive phone directory allows the user to search directly in the phone book and immediately to start the desired call. Thanks to the popular reverse search the computer for incoming calls displays all address data of the caller from the phone book. The user can save it directly in the own address database. Also missed calls are logged by the CTI software, a callback is this done quickly.
Information about the digital directories of the TVG Publisher can be found on. The TVG Publisher is familiar with the treatment, use and processing of large amounts of data about the TVG publishing as of one of the major phone book publishers in Germany. In addition to printed phone books and online directories, the TVG Publisher distributes also national Information products on DVD-ROM. Software solutions and services around the issue of address data quality for commercial use are a further focus in the product portfolio.