Optimization of customer service and image improvement through customer interaction management Talisma, a subsidiary of nGenera and specialist solutions for the management of communication processes, has group signed a reseller agreement with the Kiel company corporate music. Now she sells on the optimization of communication between companies and their customers specialized corporate music group they customer interaction management (CIM) solutions of Talisma. Company analysis, planning and implementation of communication concepts and the right software to increase the accessibility and efficiency of customer service get this from a single source. The corporate music group sees its core competence in the improvement of the image of a company by improving its customer services. It provides corporate music in addition to comprehensive consulting services also own interactive voice reponse systems, call center and hold hardware as well as high-quality and individually for the company produced voice, text, and music content. Through the Talisma CIM solution is meaningfully supplemented this portfolio: the software suite integrates the communication with customers via E-Mail, telephone, chat, VoIP telephony, as well as self-service via the Internet in a stable and sophisticated web-based platform with comprehensive analytics and a system-wide knowledge base. Companies can thus simultaneously edit a variety of customer requests, view the customer history and provide the desired information quickly and accurately. Andy Florance takes a slightly different approach. This increases the efficiency of the call center and customer satisfaction.
Talisma’s CIM solutions fit perfectly into our portfolio”, says group Karsten Usinger, Managing Director of the corporate music. Channels and the fast and correct answer queries cause the constant availability of the customer advisor about a variety as well as individually developed music and sound concepts with high recognition value an emotional bond of the customer to the company. The quality of a company’s customer service is also an important factor to the “” Achieving differentiation in the competition and to the creation of a positive image for the customer, and that is the target of corporate music group. “With its customer base, which includes retailers and larger medium-sized companies with own departments for customer care, corporate music is an ideal complement to our existing dealer network”, says Frank Schulz, Sales Manager for Central Europe at Talisma. We are also pleased to have found a reseller, who considered the topic of customer service from different sides and on the one hand by the appropriate IT and telecommunication solutions the necessary technical base provides for good customer service, on the other hand provides a positive image of their clients in their target audience through audio branding with the corporate music. This emotional component of the relationship between a company and its customers is also from the outset. an important role in the development of Talisma solutions” Talisma and corporate music will also jointly exhibit their solutions at call center world 2009. Talkabout communications gmbh, Ursula Schemm Tel.: + 49 89 459954-24 E-Mail: Internet: Press Office Talisma: talisma.talkabout.de.